Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 
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Last updated: June 2025

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

1. General

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


Simple Linen Returns & Refund Policy

 

We hope you love your Simple Linen pieces as much as we do. However, if for any reason you're not completely satisfied, we're here to help.

 

You’re welcome to return full-priced items for a refund, store credit, or exchange within 30 days of receiving your order. To be eligible, items must be unused, unwashed, and still folded in their original packaging.

This is due to the organic nature of Linen and Bedding regulations we are unable to accept returns on items that have left the warehouse and been opened.

 

Please note:

Sale items are final sale and cannot be returned once they have left our warehouse.

 

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

 

To start a return, please contact our team at hello@simplelinenco.com and we’ll guide you through the process.


You can always contact us for any return question at hello@simplelinenco.com.

2. Damages And Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. Exchanges

Please contact our team at hello@simplelinenco.com to discuss 

4. European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.


If more than 15 business days have passed since we’ve approved your return, please contact us at hello@simplelinenco.com.
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We’re redefining comfort with sustainably crafted French flax linen. Designed for busy lives and heartfelt homes, our bedding and apparel bring natural elegance and unmatched quality to your everyday. Founded by two working moms, we believe in creating timeless pieces that nurture
you, your family, and the planet.
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Company

We’re redefining comfort with sustainably crafted French flax linen. Designed for busy lives and heartfelt homes, our bedding and apparel bring natural elegance and unmatched quality to your everyday. Founded by two busy mums, we believe in creating timeless pieces that nurture you, your family, and the planet.

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