At Simple Linen Co., we know you're excited to receive your order, so we work hard to dispatch every parcel as quickly as possible.

Order Processing

Orders are typically processed within 1–3 business days (excluding weekends and public holidays).

During sale periods, new collection launches or promotional events, processing times may be slightly longer due to increased order volumes. We appreciate your patience and understanding during these busy periods.

Once your order has been dispatched, you'll receive a shipping confirmation email with tracking details so you can follow its journey.

Free Shipping

We offer free standard shipping on all Australian orders over $250 AUD.

For orders under $250, shipping rates are calculated at checkout based on your location and selected shipping method.

Shipping Within Australia

We ship Australia-wide using trusted delivery partners.

Estimated delivery times:

• Standard Shipping: 2–8 business days*
• Express Shipping: 1–4 business days*

*Delivery timeframes are estimates only and may vary depending on your location and your local delivery network.

International Shipping

We ship to selected international destinations.

Shipping rates and estimated delivery times are calculated at checkout based on your location. Please note that international orders may be subject to customs duties, taxes or import fees, which are the responsibility of the customer.

Tracking Your Order

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information.

If you haven't received your dispatch confirmation within a few business days of placing your order, please contact us at hello@simplelinenco.com, and we'll be happy to assist.

Delivery Delays

While we do everything we can to ensure your order arrives promptly, occasional delays can occur that are outside of our control, including carrier delays, severe weather, or peak shipping periods.

Once your parcel has been handed to the shipping carrier, delivery timeframes are the responsibility of the carrier. If your parcel is delayed, we'll gladly help you liaise with the courier where possible.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

If an incorrect address has been provided and your order has already been dispatched, we may be unable to redirect the parcel. Any additional shipping costs associated with returning or re-sending your order will be the responsibility of the customer.

Questions?

If you have any questions about your order or shipping, we'd love to help.

Simply contact our Customer Care team at hello@simplelinenco.com, and we'll get back to you as soon as possible.